of our customers and communities. Together our teams are relentlessly pursuing opportunities to reduce our environmental footprint and build a sustainable business that will benefit our communities today and well into the future. What were the most significant milestones for LifeLabs under your leadership? For me, the most significant milestone in my career was working through the COVID-19 pandemic. During that time, we worked with our government partners to complete over 4 million COVID-19 molecular tests and helped reopen borders and offices by assisting with the screening of COVID-19 symptoms for travelers and employees. In addition, we launched a COVID-19 Home Collection Kit service in BC, Saskatchewan, and the Yukon, and rolled out new digital tools, such as MyVisit, to support home care service for customers in Ontario, improving the appointment booking experience. Aside from the incredible work that stemmed from COVID-19, I am also proud that LifeLabs has been recognized for its culture being named one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity by Forbes, along with receiving the Workplace Benefit Award for Effective Mental Health Programs for delivering creative and effective mental health initiatives to support the psychological well-being of our employees, and an Environmental Excellence Award by Practice Greenhealth. The healthcare industry is rapidly evolving, and LifeLabs has innovated in recent years regarding HVC technology and genetic testing. Where do you see the next technological quantum leap coming from? At LifeLabs, we are constantly seeking opportunities to adapt to the ever-changing healthcare needs of Canadians. I believe that customers are at the heart of innovation as they seek greater understanding of their test results and look to make more informed decisions to guide their healthcare journey. From a personal lens, I am incredibly proud of the innovation that has stemmed from partnerships within the community. We recently partnered with the Stellat’en First Nation, Village of Fraser Lake, the First Nations Health Authority (FHNA), the Rural Coordination Centre of BC (RCCbc), University of British Columbia’s Faculty of Medicine and Faculty of Pharmaceutical Sciences, and Drone Delivery Canada (DDC) to investigate how drone technology can be used to improve healthcare for rural and remote First Nations communities. New technologies such as drones can present opportunities to deliver health services closer to home, improving accessibility to certain medical support for people in remote and rural communities. Lastly, where do you see LifeLabs in the next 5-10 years regarding innovation, expansion, and service offerings? I am excited about many of the advancements that are coming to healthcare and lab diagnostics. As technology becomes more accessible to our industry, we are being given the opportunity to take on new challenges and think outside the box. I believe that this will enable greater personalization in healthcare that only further drives our customer-centric focus. This momentum of change will continue to push innovation and technology forward for healthcare and I know that myself and the team at LifeLabs will be at the forefront of this exciting digital shift. CEO Today USA Awards 2022 - FEATURED WINNER - - 9 -
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