Can you discuss ABRA Health Group’s patient-centric approaches and how you ensure high standards of patient care and satisfaction? Our foremost and fundamental core value is maintaining a patients-first mentality. We prioritize closely monitoring patient feedback and sentiment. After each appointment, our patients receive a comprehensive survey. This survey assesses not only their satisfaction with the visit but also whether they would recommend our services to their family, friends, or colleagues. We utilize metrics such as Net Promoter Scores (NPS) to gauge this feedback. Furthermore, we diligently read and respond to every review or complaint submitted through platforms like Google and Meta. In addition, we have a rigorous process in place to investigate any deficiencies highlighted in reviews, survey responses, or formal complaints. This commitment ensures that we continuously improve our services and address any concerns raised by our patients. Looking forward, what are your primary goals for ABRA Health Group? Are there new markets or services you aim to explore, and how can you expand your current reach with underserved communities? Building upon our successful platform, we are thrilled to announce our plans for continued expansion. Over the past few years, we have not only added locations in existing markets but also ventured into new markets. This includes branching out into different geographical areas and expanding our portfolio to include additional specialties. USA AWARDS 2024 - CEO TODAY - - 74 - “Everything we do is centered around the patient’s needs and ensuring they receive the care they require”.
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