USA AWARDS 2024 - CEO TODAY - - 57 - JOE PHAM Chairman & CEO of QSC Joe, could you share with us your journey to becoming the Chairman and CEO of QSC? What were some key milestones that shaped your leadership style? I attended UCLA, earning a PhD in electrical engineering and staying at the university for 11 years, eventually teaching as a professor before leaving to join McKinsey & Company where I worked with chief executives of Fortune 500 companies to develop growth strategies and improve operations. However, my love for music pushed me towards the AV industry, so I left McKinsey with that goal in mind. In 2004, I sweet-talked my way onto the National Association of Music Merchants (NAMM) Show floor., carrying a very short list of my favorite audio companies to pitch. I met Barry Andrews, one of the founders of QSC. The rest is history. From there, I joined QSC in 2004 as their Chief Strategy and Technology Officer and was later promoted to Chief Operating Officer in 2007 and then President and CEO in 2010. I also served as chairman of the board at AVIXA and president of PAMA (Professional Audio Manufacturers Association). In 2021, I assumed my current role as Chairman and CEO at QSC. Since joining QSC in 2004 as Chief Strategy and Technology Officer, QSC has seen significant growth. How do you foster a culture of innovation within the company to stay ahead in the competitive tech industry? The overall technology philosophy for QSC over the last 15+ years has been rooted in driving innovation through our software-based, cloud-enabled audio, video & control platform – Q-SYS. Rather than sticking with a development path of bespoke, standalone hardware products, QSC broke free from this paradigm long ago and set a course towards a platform strategy for Q-SYS that would have the ability to evolve with the ever-changing needs of the customer. That philosophy will continue to manifest itself as we are embracing transformative technologies like AI, ML, data analytics, and more. This is coupled with our continued commitment to enabling remote monitoring and managing for AV installations. Also, we are dedicated to enhancing the Q-SYS Ecosystem by forging new alliances and partnerships with UC Platform leaders, technology manufacturers and software developers to ensure Q-SYS remains the connective tissues that binds all parts of your AV technology solution. LEADERSHIP EXCELLENCE IN AV TECHNOLOGY “I am humbled and grateful to have played a part in shaping QSC into what it is today.”
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