health of the entire nation, or local and regional government focusing on delivering effective local services to the people and communities they serve. Some of the biggest obstacles is understanding where to start when thinking about adopting new, cloudenabled technologies; and understanding the required security, governance, and compliance to deploy these services. Given the sometimes antiquated and diverse systems in government operations, how do you approach integrating Microsoft’s modern technology solutions with these existing infrastructures without causing significant disruption and push back? For me, developing a strong public-private partnership is critical to the success of any government. The conversations we have is centred around maximizing the performance and capabilities of what you’ve invested in, but collaborating on the art of the possible with an eye towards the future where cloud-based workloads can be implemented to further optimize service performance, as well as improve cyber resilience and improve uptime availability of critical system How has the integration of advanced technologies like AI and cloud computing transformed government operations and public safety initiatives under your leadership? AI has been around for decades but has really evolved over the past 10 years. I couldn’t be more excited about what AI already means for governments by helping to provide better public services such as call automation and optimization, better efficiencies for coordinated social care, and helping to identify, mitigate, and investigate program fraud. Now with Azure OpenAI Service and our Copilot, the enhancements are going to be dramatically improved and really impact the productivity and efficiency of government. Can you describe how Microsoft collaborates with different governments? What does the process of tailoring solutions to meet diverse governmental and cultural needs entail? In addition to my group, we have dedicated teams around the world focusing on helping them to digitally transform. This is very much a never-ending journey for us and we want to always meet our government customers where they’re at in their digital maturation. We very much like to share best practices between governments because no matter what country you’re in, governments have a very common mission. Could you share a particularly successful project or initiative that Microsoft has undertaken for a government entity under your leadership? One of the most exciting engagements I’ve been a part of over the years has been our continued engagements with court systems around the world. Courts have historically relied on in-person hearings and procedures to conduct their business. However, the COVID-19 pandemic forced them to change their approach. Today, some of the world’s largest judicial systems have either adopted, or are adopting, a hybrid hearings capability that can accommodate remote proceedings. This has been amazing to watch and the Orange County Superior Court in California embodies the importance of adopting new technologies to ensure access to justice for everyone. As a leader, what core principles guide your approach to managing such a dynamic and critical sector within Microsoft? I have always been a mission-focused person and this drives me today. Our technology, and the solutions we USA AWARDS 2024 - CEO TODAY - - 16 - “For me, developing a strong public-private partnership is critical to the success of any government.”
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