15 is continuing to shape the future of healthcare, and I am thrilled that our organization is at the forefront of being able to support individuals and the wider community with health insight, support, and care. LifeLabs boasts a team with diverse backgrounds and expertise. How do you cultivate an environment that keeps them motivated and ensures inclusivity? Diversity, equity, and inclusion (DEI) is at the heart of everything we do at LifeLabs. We want to make sure that our employees feel safe and empowered to bring their whole selves to work. Our DEI program (Stronger Together @ LifeLabs) is grounded in our vision of ensuring all individuals feel accepted, respected, and valued at LifeLabs, especially those from equity-deserving groups. While I recognize that we still have a lot of work to do, we have partnered with several external partners to identify and solve current service gaps and challenges. I am very proud that for two consecutive years, we have been Mr. Brown, could you begin by sharing a brief overview of your professional journey leading up to your role as CEO of LifeLabs? I have more than 25 years of experience as an innovative technology leader, from entrepreneurial start-ups to large corporate entities. Grounded in practicality and strategy, I take a straightforward, calm and positive approach to innovate and implement new concepts for startups (ClearNet, WaveRider/WaveWireless), or successfully revive challenged organizations and reinvigorate corporate culture (The Source, LifeLabs). Using an open, informal and forthright communication style, I am proud to have built successful, high-performing teams who have eliminated obstacles and have driven profitability across a wide range of industries, including telecommunications, retail and healthcare. In my previous role as President of The Source, my team and I significantly transformed operations and deliverables to drive exponential increases in shareholder value. In my current role as President and CEO of LifeLabs Medical Laboratory, I am committed to the optimization of service delivery so we can deliver better outcomes for patients and medical professionals. I believe in giving back, and have participated on various boards and executive committees. As the former Chair of Kids Help Phone, we launched a transformative, multi-modal platform delivery system to include confidential calls, texts and chat to support the emotional and health needs of young people across Canada. What inspired you to pursue a career in the healthcare and diagnostics industry? I have always been passionate about how technology is rooted in the customer experience. My career at LifeLabs has allowed me to combine my skills from the technology and retail industries to drive innovation and develop creative approaches in healthcare and diagnostics. I am also proud to be part of an industry that has such potential to help people feel their best. It is exciting to see how technology www.LifeLabs.com President and CEO of LifeLabs Medical Laboratory Charles Brown
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